The geolocation indicator lets other people in your organization know your current location, updated hourly. An administrator can enable and disable geolocation for the organization. When geolocation is enabled, users can choose to share their current location.
New Features and Functionality
Admin – Allow Group Add/Removes to Queues
A new feature was added to the Admin UI for bulk adding Queue Members based on Groups, Roles, Location, and Manager. You can add members in bulk or individually to a queue.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.