Genesys Cloud - Directory tag

List of the Genesys Cloud release notes that include the Directory release notes tag.
May 17, 2023

Communicate

  • Additional ringtone options for Communicate for iOS and Android

Contact Center

  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Set SMS Phone Number pre-contact digital rule action
  • Perform multiple actions on an email
  • Add and remove flexibility for email history in agent emails
  • Introducing Queue Wrap-up Summary Report
  • Introducing static download links for export
  • Integrations

    • 8×8 integration

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    August 3, 2022

    Contact center

    • Introducing Microsoft Azure Cognitive Services speech-to-text (STT) integration
    • Custom payload for Google Cloud Dialogflow speech models
    • Analyze predictive routing decisions
    • Dynamic contact list sorting during a running campaign

    Platform

    • Improved phone number validation in Directory profiles

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    July 20, 2022

    Contact center

    • Skill expression groups available in select regions
    • Pre-contact and post-contact rule sets for outbound digital campaigns
    • System Dispositions condition type added to call rules for outbound dialing campaigns
    • Cover art for development and feedback modules
    • Query historical adherence data via GET request for workforce management

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    July 6, 2022

    Contact center

    • Introducing contact center work teams
    • Predictive routing queue detail report
    • External metrics for performance scorecards
    • Topics and sentiment metrics consolidation
    • Amazon Lex integration in Canada (Central) AWS region

    Integrations

    • SMTP server integration email error notifications to agents

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    July 21, 2021

    Contact center

    • Introducing intent miner

    Integrations

    • SSE-KMS support for AWS S3 recording bulk actions integration

    Platform

    • Disable Directory navigation

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    July 31, 2019

    Collaborate

    • Import people enhancements

    Contact center

    • Introducing web chat flows in Architect
    • Font change for Korean and Japanese language .pdf and .xls reports

    Platform

    • Release Notes in Genesys Cloud Admin UI
    • Genesys Cloud Community Q&A show

    Deprecations

    • LinkedIn profile import deprecation and removal

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    June 7, 2017

    Collaborate

    • Secure relationships with authorized organizations

    Contact center

    • Customer typing indicator in chat interactions
    • Evaluation form question branching
    • Disable unattended reports

    Integrations

    • Voci V-Spark transcription and speech analytics integration

    View details

    March 22, 2017

    Platform

    • HIPAA and PCI compliance status in organization settings
    • Chat attachment support for HIPAA-compliant organizations

    Collaborate

    • Simplified user management

    Integrations

    • SSO support for Ping Identity

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    January 4, 2017

    Collaborate

    • Language selection in browser and desktop apps

    Contact center

    • Thai language support in Architect

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    August 12, 2016

    Collaborate

    • Updated user profile layout
    • New location for group chat notification

    Integrations

    • Outbound dialing and script support in Genesys Cloud for Salesforce
    • Outbound dialing and script support in Genesys Cloud for Zendesk

    View details

    June 1, 2016

    Collaborate

    • New user statuses
    • Increased chat room participant limits

    Contact center

    • Configurable alerts for interaction statistics

    Integrations

    • Genesys Cloud for Salesforce Console API logout event

    View details

    April 20, 2016

    Collaborate

    • Geolocation

    Contact center

    • Bulk add queue members based on groups, roles, location, and manager

    View details

    March 2, 2016

    Platform

    • New support workflow for Genesys Cloud Pro+ organizations

    Collaborate

    • New UI for profile setup
    • Ability to open video chats in pop-out window

    Contact center and Communicate

    • Group ring
    • Ability to copy interactions through the Agent UI

    Integrations

    • Single Sign On support for Okta
    • Single Sign On support for SFDC
    • Improvements to Genesys Cloud for Salesforce
    • Salesforce Data Dip Connector is now available in East Asia (Japan) region
    • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
    • Web Services Data Dip Connector is now available in East Asia (Japan) region
    • Zendesk Data Dip Connector is now available in East Asia (Japan) region

    View details

    February 19, 2016

    Collaborate

    • Bulk role assignment tool

    Integrations

    • Multi-region support for Genesys Cloud for Salesforce
    • Multi-region support for Genesys Cloud for Zendesk

    View details

    January 22, 2016

    Collaborate

    • New Activity indicators
    • Improved “Out of Office” functionality

    Integrations

    • Initial release of Genesys Cloud for Zendesk

    View details

    December 18, 2015

    Collaborate

    • Location enhancements

    Communicate

    • Emergency services configuration enhancements

    Contact center

    • New Predictive and Power modes for Dialer

    View details

    November 13, 2015

    Integrations

    • Improvements to Genesys Cloud for Salesforce
    • Improvements to Salesforce Object Routing Connector
    • Improved styling on several Webhooks widgets

    View details

    October 30, 2015

    Collaborate

    • Ability to manage external contacts

    View details