Genesys Cloud - Deprecations and announcements category

List of the Genesys Cloud release notes that include Deprecations and announcements updates.

Communicate

Release Link Transfer operation for external trunks

Contact center

Conversation detail records enhancement in Analytics API

Deprecations

Social channel management deprecation

Communicate

TCP transport protocol for BYOC Cloud trunks

Contact center

Performance Dashboards
Queue query enhancement in Analytics API
Configure multiple ACD messaging integrations per channel
Change the default country code for phone numbers
Improved fax support for external contacts

Deprecations

Genesys Cloud Bridge integrations deprecation FAQs

Contact center

Workforce management intraday rescheduling
Additional filters and metrics in interactions views

Deprecations

Deprecation announcements
TURN port range deprecation

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.