About PureCloud troubleshooting

This article provides links to conceptual information and best practice recommendation for various PureCloud features. 

Work with Customer Care

View troubleshoot videos

Troubleshoot general PureCloud features

Solve general PureCloud problems. (Architect, Integrations, and telephony are covered in separate sections.)

Troubleshoot Architect

Troubleshoot integrations

Troubleshoot phones, WebRTC, and video chat

Troubleshoot Edges and trunks

Troubleshoot network