Troubleshoot PureCloud


Work with Customer Care

Refer to these articles to open a case and interact with support.

View troubleshoot videos

Watch solutions to common PureCloud problems.

Troubleshoot general PureCloud features

Solve general PureCloud problems. (Architect, Integrations, and telephony are covered in separate sections.)

Troubleshoot Architect

Solve problems for operations with PureCloud’s flow authoring tool.

Troubleshoot integrations

Solve problems with integrations.

Troubleshoot telephony and network

Solve problems with:

  • Phones
  • WebRTC
  • Video chat
  • PureCloud Edges and trunks
  • Networks

Phones, WebRTC, and video chat

Edges and trunks