Troubleshoot the Amazon Lex integration

If you experience difficulties configuring your Amazon Lex integration, verify these configuration details for your AWS IAM account.

Trusted account 

Your IAM role must have 765628985471 as a trusted account ID.

External ID

If you enable an external ID with your IAM role, it must exactly match your Genesys Cloud organization ID.

AWS managed policies

The IAM role should have these AWS managed policies for permissions:

  • AmazonLexReadOnly
  • AmazonLexRunBotsOnly
Note: Do not manually select the Amazon Lex permissions. 

Amazon Role ARN credential

The Amazon Lex integration’s “Amazon Role ARN” (amazonWebServicesARN) credential must exactly match the IAM role’s ARN in the AWS console.