Troubleshoot the Amazon Lex integration
If you experience difficulties configuring your Amazon Lex integration, verify these configuration details for your AWS IAM account.
Trusted account
Your IAM role must have 765628985471 as a trusted account ID.
External ID
If you enable an external ID with your IAM role, it must exactly match your PureCloud organization ID.
AWS managed policies
The IAM role should have these AWS managed policies for permissions:
- AmazonLexReadOnly
- AmazonLexRunBotsOnly
Amazon Role ARN credential
The Amazon Lex integration’s “Amazon Role ARN” (amazonWebServicesARN) credential must exactly match the IAM role’s ARN in the AWS console.