Troubleshoot the Amazon Lex integration
If you experience difficulties configuring your Amazon Lex integration, verify these configuration details for your AWS IAM account.
Your IAM role must have 765628985471 as a trusted account ID.
If you enable an external ID with your IAM role, it must exactly match your Genesys Cloud organization ID.
AWS managed policies
The IAM role should have these AWS managed policies for permissions:
Amazon Role ARN credential
The Amazon Lex integration’s “Amazon Role ARN” (amazonWebServicesARN) credential must exactly match the IAM role’s ARN in the AWS console.