PureCloud best practices and use cases


General best practices

Best practice information focused on setting up your contact center, working with Customer Care or Professional Services, and understanding security and compliance

 

Telephony best practices

Best practice information for the implementation of phones, Edges, trunks, and networks

Phone implementation

Edge and trunk implementation

Network implementation

Feature-based best practices

Best practice information for specific features, including:

  • Architect
  • ACD
  • Outbound dialing
  • Quality management
  • Scripting
  • Screen share
  • Co-browse

Use Cases