About Genesys Cloud best practices, recommendations, and use cases

This article provides links to conceptual information and best practice recommendation for various Genesys Cloud features. 

General best practices 

Architect best practices

Chat rooms and groups best practices and recommendations

 Best practices and recommendations for chat rooms and groups.

BYOC Premises Edge and trunk implementation best practices

Phone implementation best practices

Network implementation best practices

Outbound dialing best practices

Best practice information for outbound dialing.

Quality management



Screen share practices

Best practice information for screen share.

Scripting best practices

Best practice information for scripting.

Workforce management

Best practice information for workforce management.

Troubleshoot Genesys Cloud

Review a list of troubleshooting articles.

Use cases

Best practice information for the implementation of Edges and trunks.