About PureCloud best practices, recommendations, and use cases


This article provides links to conceptual information and best practice recommendation for various PureCloud features. 

General best practices


Architect best practices


Chat rooms and groups best practices and recommendations

 Best practices and recommendations for chat rooms and groups.


Edge and trunk implementation best practices


Phone implementation best practices


Network implementation best practices


Outbound dialing best practices

Best practice information for outbound dialing.


Quality management


Reporting


Routing


Screen share practices

Best practice information for screen share.


Scripting best practices

Best practice information for scripting.


Workforce management

Best practice information for workforce management.


Troubleshoot PureCloud

Review a list of troubleshooting articles.


Use cases

Best practice information for the implementation of Edges and trunks.