Troubleshoot partial results from the dependency database
Searching from the Dependency Search tab, or within a flow, returns partial results.
The dependency database requires a rebuild, or is in the process of being rebuilt. A database might need a rebuild if Architect identifies an inconsistency in the stored data.
To rebuild the dependency database, you must have the Architect Admin permission assigned to your user role. If you do not have the appropriate permission, you can only see the rebuild status. Contact your administrator to request a database rebuild.
If you have appropriate permission and want to rebuild the database, do the following:
From the Architect home page, click the Dependency Search tab.
Click the gear drop-down list and from the menu that appears select Force Rebuild.
When a dependency search will result in partial results and a rebuild is necessary to reconcile the database, Architect returns a message on the Dependency Searchtab, informing you that a rebuild is necessary prior to executing the search. In this case, the system proactively lets you know you will receive partial results prior to a search:
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.