About ports and services for your firewall

General information related to the firewall ports and services topic. Be sure to check out the FAQs for all sorts of useful information.

• Ports and services for your firewall overview
• Telephony connection options overview
• Firewall FAQs
• Customer network readiness
• Genesys Cloud system requirements

Firewall configuration information that applies to all of the telephony connection options.

• Core services (DNS and NTP)
• Genesys Cloud clients
• Genesys Cloud mobile apps
• Ports and services for WebRTC

Firewall configuration details for the Genesys Cloud Voice telephony connection option. Genesys Cloud Voice is a 100% cloud-based solution that uses Genesys Telecom for phone service.

• VoIP phones
• WebRTC phones

Firewall configuration details for the BYOC Cloud telephony connection option. BYOC Cloud is a 100% cloud-based solution where customers terminate SIP trunks from either a Cloud carrier or on premise carrier equipment into Genesys Cloud Media Tier resources in AWS.

• Addresses for premises-based carrier devices/services
• VoIP phones
• WebRTC phones
• BYOC Cloud public SIP IP addresses

Firewall configuration details for the BYOC Premises telephony connection option. Using BYOC Premises customers terminate SIP trunks into on premise Genesys Cloud Edge devices.

• Edge devices
• VoIP phones
• WebRTC phones

Information on specific domains that must be allowed to pass through your firewall.

• Domains

Information on IP addresses that must be allowed to pass through your firewall.

• IP addresses
• Client IP addresses and NATs
• Use the TURN Behavior feature
• Cloud Media Services CIDR IP address range
• Genesys AudioHook Monitor 
• Genesys Audio Connector
• Genesys Bot Connector
• BYOT Speech-to-text (STT)