Troubleshoot inability to pass attributes between flows

Problem

Cannot pass attributes between flows.

Cause

Attributes are case-sensitive. If you try to use an existing attribute in another part of the flow, but do not enter the attribute exactly as typed, Architect does not recognize it.

Solution

If you use an existing attribute in another part of the flow, ensure you match the case of the original attribute.

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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