About organization settings
Configure settings that affect all your PureCloud users.
View your organization details, including your organization ID.
Configure your organization settings
Configure global settings such as location detection and who receives notifications about issues. Configure how people are onboarded, voicemail options, and whether your organization is HIPAA or PCI DSS compliant.
- Manage organization settings
- Turn off location detection
- Change the default language
- Change the default country code
- Add a destination for issue submissions
- Configure invite links
- Turn off voicemail PIN
- Choose a default TTS engine
- Strip skills from voice interaction blind transfers
- Reset an agent’s routing score after presence changes
- Add a domain for call transfers
- View your security and compliance settings
- Turn off file uploading in chats
- Turn off Collaborate chat
Configure sign-on requirements
Customers require control over login to manage their workforce and to prevent unauthorized access. Set requirements for passwords used to sign on to PureCloud, or configure PureCloud to use a single sign on (SSO) identity provider.
Learn about PureCloud statuses. Configure secondary statuses.
Configure free seating
Learn about free seating and configure it for your users.
Manage PureCloud embedding
Administrators can optionally enable a security setting to prevent external websites from embedding an instance of their PureCloud organization in an iframe. This feature combats “clickjacking,” a malicious technique that redirects a user to a website under the attacker’s control.
WARNING: Enabling this feature could cause PureCloud integrations, PureCloud apps, and any other application or integration that embeds PureCloud into an iframe, whose domain is not listed in Allowed Embeddable Domain(s), to be unusable.
Before activating this feature, read Manage PureCloud embedding for background information. Then configure PureCloud to allow use of iframes only within the domains of any integrations that your organization uses.