About organization settings

Configure settings that affect all your Genesys Cloud users.  

Organization details

View your organization details, including your organization ID.


Configure your organization settings 


Configure sign-on requirements

Customers require control over login to manage their workforce and to prevent unauthorized access. Set requirements for passwords used to sign on to Genesys Cloud, or configure Genesys Cloud to use a single sign on (SSO) identity provider. 


Manage statuses 

Learn about Genesys Cloud statuses. Configure secondary statuses. Status management is not available to customers from other platforms. 


Configure free seating

Learn about free seating and configure it for your users.


Determine assignment for new permissions

You can choose to direct Genesys Cloud to assign permissions automatically for new features as they become available. Alternatively, you can choose to assign these permissions manually as you deem appropriate within your organization’s structure.


Audit Log Viewer


Manage Genesys Cloud embedding

Administrators can optionally enable a security setting to prevent external websites from embedding an instance of their Genesys Cloud organization in an iframe. This feature combats “clickjacking,” a malicious technique that redirects a user to a website under the attacker’s control.

WARNING: Enabling this feature could cause Genesys Cloud integrations, Genesys Cloud apps, and any other application or integration that embeds Genesys Cloud into an iframe, whose domain is not listed in Allowed Embeddable Domain(s), to be unusable.

Before activating this feature, read Manage Genesys Cloud embedding for background information. Then configure Genesys Cloud to allow use of iframes only within the domains of any integrations that your organization uses.


Feature availability for users from another platform

Learn how customers from other platforms use Genesys Cloud. The following features are not available to users from another platform:

  • Manage statuses
  • Configure free seating