About text-to-speech (TTS) engines


Use the default Genesys text-to-speech (TTS) engine, or add third-party TTS engine integrations. Select from available voice options. By default, the organization’s TTS engine is Genesys TTS. To access more third-party TTS engines in Architect, first obtain them from the Genesys AppFoundry. Then, configure them in PureCloud.

TTS overview

Learn about TTS engines and options.


Amazon Polly integration


Acapela Voice integration

Install the Acapela integration integration and then configure it for use with PureCloud.


Google Cloud Text-to-Speech integration

Install the Google Cloud Text-to-Speech integration and then configure it for use with PureCloud.


Select a TTS engine for the organization

After you install a TTS integration from the AppFoundry, select it as the default engine for the organization.


Work with TTS engines in Architect