About text-to-speech (TTS) engines
Use the default Genesys text-to-speech (TTS) engine, or add third-party TTS engine integrations. Select from available voice options. By default, the organization’s TTS engine is Genesys TTS. To access more third-party TTS engines in Architect, first obtain them from the Genesys AppFoundry. Then, configure them in PureCloud.
Learn about TTS engines and options.
Amazon Polly integration
Install the Amazon Polly integration and then configure it for use with PureCloud.
Acapela Voice integration
Install the Acapela integration integration and then configure it for use with PureCloud.
Google Cloud Text-to-Speech integration
Install the Google Cloud Text-to-Speech integration and then configure it for use with PureCloud.
Select a TTS engine for the organization
After you install a TTS integration from the AppFoundry, select it as the default engine for the organization.
Work with TTS engines in Architect
Learn about TTS and language selection, select a TTS engine and voice for a flow, and search for flows that use a specific TTS engine.