Feature coming soon: Digital data filtering rules

Account Settings allows administrators to view current and historical Genesys Cloud usage information, including users, devices and resources, as well as access advanced administrative settings for your Genesys Cloud organization.

To access the Account Settings, you must have Directory > All Permissions permission.

Subscription

See how many licenses your organization is using. Upgrade your subscription and gain access to more functionality.


Configure organization settings

Organization settings allow you to enable or disable voicemail, disable location detection, manage invite links, change the default language, and specify a domain. You can also add an email address destination for user-submitted issues, and see audits for administrative functions in the audit log viewer.


Configure data filtering rules for digital channels

Create and apply data filtering rules for inbound interactions to redact sensitive information and reduce the risk of sensitive data exposure by agents or customers.