About setting up groups (admins)
To set up groups as an administrator, you must have the Directory > Group > All permission.
Set up groups
Groups are communities within your Genesys Cloud organization. Groups can be public or private, and each group has its own chat room. Non-admins can also create groups.
Configure group details
Configure how you want each group to function
Assign members to a group
Group members participate in all group communications.