About integrations


AppFoundry

The AppFoundry offers Genesys customers a marketplace of solutions for all Genesys platforms in a single location. Browse curated applications and integrations from Genesys, our technical partners, and our user community. Some are available for purchase; others are free.


Bridge Platform

The Bridge Platform performs integrations between PureCloud and your systems or services, whether they are on-premise or in the cloud. 


Client applications

Client applications are third-party web application integrations embedded in the PureCloud agent user interface. Client applications are available from Genesys, our technical partners, and our user community. 


Collaborate (data sync)

Collaborate integrations synchronize data between your systems and PureCloud profiles using a series of plug-ins, or Bridge connectors. You can configure the connectors to specify the information to copy and in which direction on a field-by-field basis.


Data actions

Data actions integrations allow you to create custom actions in PureCloud that you can use throughout PureCloud to act on data in your CRM. For example, when a call comes into an IVR, the caller’s information is pulled from an external system based on the phone number used for the call. The caller is then routed to the appropriate workgroup based on the caller’s account type.


Embedded clients

The PureCloud embedded clients are versions of PureCloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With PureCloud Embeddable Framework, you can develop your own integration to PureCloud. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 


External contacts

External contact sync integrations keep your PureCloud contacts, associations, notes, and relationships current by syncing changes from an external system to PureCloud when they happen.


Premium applications

Premium applications, like custom client applications, allow users to run a webpage or web application in the PureCloud agent user interface. Unlike custom client applications, premium applications integrate with PureCloud’s billing system. 


Single sign-on

Single sign-on integrations connect PureCloud with your single sign-on service to expand automated login within your company. 


Transcription and speech analytics

Transcription and speech analytics integrations send your policy-based recordings to third-party systems for transcription and provide analytics based on the transcription, such as agent and customer emotion.


Webhooks (chat notifications)

Webhook integrations send automated notifications to PureCloud group chat rooms from third-party systems.


WFM historical and RTA

The Verint WFM connectors collect historical data about agents and workgroup queues (WFM historical) and monitor PureCloud for agent presence changes (WFM RTA).