About access control

Access control gives administrators the ability to configure which users have access to specific objects within Genesys Cloud.

Understand access control


Work with divisions

  Division control for coaching appointments and learning modules: Feature coming soon
Understand the concept of divisions, and learn how to create and configure a division. Assign roles to divisions, assign roles to groups, assign people to roles, and more.


User configuration objects

Assign user configuration objects when you add and manage users. View division information. Move users to another division. View performance metrics and reports about agents in a division.


Queue configuration objects

Select a division when creating or managing queues. View division information for queues. View performance metrics and reports about queues in a division.


Architect flow configuration objects

Select a division when creating or managing any flow type. View division information for flows. View Architect permissions.


Management unit configuration objects

Select a division when creating or managing workforce management units. View division information for management units. View workforce management roles and permissions.


Outbound dialing configuration objects

Select a division when creating or editing campaigns, contact lists, or Do Not Contact lists. View division information for outbound dialing configuration objects and scheduled callbacks. View outbound dialing roles and permissions.