About access control
Access control gives administrators the ability to configure which users have access to specific objects within Genesys Cloud.
Understand access control
Learn about access control, understand what configuration objects use access control, and read FAQs.
Work with divisions
Understand the concept of divisions, and learn how to create and configure a division. Assign roles to divisions, assign roles to groups, assign people to roles, and more.
- Divisions overview
- Create a division
- Grant a role and a division to a user
- Assign divisions to users from role membership
- Move objects from one division to another
- Delete a division
- Check a user’s permissions
- Assign roles to a group
- Manage access to individuals based on division membership
- Use divisions to manage access to outbound dialing objects
User configuration objects
Assign user configuration objects when you add and manage users. View division information. Move users to another division. View performance metrics and reports about agents in a division.
Queue configuration objects
Select a division when creating or managing queues. View division information for queues. View performance metrics and reports about queues in a division.
Architect flow configuration objects
Select a division when creating or managing any flow type. View division information for flows. View Architect permissions.
Management unit configuration objects
Select a division when creating or managing workforce management units. View division information for management units. View workforce management roles and permissions.
Outbound dialing configuration objects
Select a division when creating or editing campaigns, contact lists, or Do Not Contact lists. View division information for outbound dialing configuration objects and scheduled callbacks. View outbound dialing roles and permissions.