Delete queues
Prerequisites
- Routing > Queue > Add, Edit, Delete, Join, and View
- Routing > Queue > Readonly
- Routing > Queue Member > Manage
- Architect > UI > View
The following permissions are required to edit or view prompts in Architect (for whisper audio):
- Architect > UserPrompt > View
- Architect > UserPrompt > Edit
The following permission is required for all agents for communication level after call work:
- Conversations > Settings > View
The following permission is required to edit the default script:
- Scripter > Published Script > View
The following permission is required to view the SMS numbers on the Message tab:
- SMS > Phone Number > View
After you delete a queue, you can still access its past interactions and listen to recordings for calls placed in the deleted queue. However, you cannot create new reports or see its data in queue-based views. For more information, see How does deleting queues affect reports, views, and other data?
- Click Admin.
- Under Contact Center, click Queues. The Manage Queues page opens.
- Click Menu.
- Under Channels > Interactions Assets, click Queues.
- To search for the queue to delete, in the Search Queues text box begin typing the name of the queue and select the appropriate match from the results.
- Click More and from the menu that appears, click Delete Queue.
- In the Are you sure? dialog box, click Yes.
