ACD web messaging and web chat interactions are different from Genesys Cloud chat. Learn more about these ACD interactions. 

• About web messaging
• About widgets for web chat

Use the chat roster to see all of your current chats and to check to see if people are available, away, or busy. 

• Chat FAQs
• Chat panel
• Change presence and status

Start a chat anywhere you see the chat icon including profile pages and search results. Start a video chat without opening a new window.

• Start a chat
• Start a video chat
• Close a chat

Send an instant message to anyone in your organization. Give your messages character with emojis and text formatting. Share files, images, and Internet media in the chat window.

• Send a chat message
• Format text in chats
• Send media and files in a chat

Monitor and participate in a group chat. To create your own chat group, start a chat with multiple people or add participants.

• Participate in group chats
• Create a personal chat room 
• Remove a member from a chat room

Customize chat notifications for individual chats or for all chats and change the layout of the chat roster. Quickly call the person that you are chatting with in a one-to-one chat using the Calls icon. Search through all of a chat room’s past messages to find the message that you are looking for. Use the Activity Stream to see and navigate to recent chats. Your administrator can set up webhooks for other systems, like Jenkins, Jira, and GitHub, to post events to chat rooms automatically. Turn the Genesys Cloud Collaborate Chat feature on or off across the organization.

• Set chat preferences
• Search chat room history
• Check recent activity
• About webhook integrations
• Turn off Collaborate chat 
• Use chat quick access