Configure edit time for sent Genesys Cloud chat messages
You can configure the time that your organization allows users to edit sent Genesys Cloud chat messages.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click the Settings tab.
- Under Security & Compliance, in the Chat Message Edit Window Seconds box, enter the number of seconds for messages to be editable.Notes:
- You can enter a number between -1 and 259200 (72 hours).
- To make chat messages always editable, set the value to -1.
- To disable the ability to edit chat messages, set the value to 0.
- Click Save.