Chat panel

The chat panel gives you a central place for managing all of your one-to-one and group chats.

To access the chat panel, from the sidebar, click Chat. The Genesys Cloud chat icon
The chat panel opens.

The Genesys Cloud chat panel that shows Favorites, Direct Messages, Official Groups, Personal Groups, and Recently Closed

Related tasks

Start a chat and send a chat message.
Set your chat preferences to change chat notifications and adjust how the chat roster looks.
Enhance your chats with media and formatting.
Start a video chat from a chat room.