Chat panel - Genesys Cloud Resource Center

The chat panel gives you a central place for managing all of your one-to-one and group chats.

To access the chat panel, from the sidebar, click Chat . The chat panel opens.

Related tasks

Start a chat and send a chat message.
Set your chat preferences to change chat notifications and adjust how the chat roster looks.
Enhance your chats with media and formatting.
Start a video chat from a chat room.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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