You can set an alert on any interaction type to notify a supervisor when an interaction go beyond a specific duration, when an agent transfers more than the average number of interactions, or many other metrics. 

• Work with alerts
• Manage alert rules
• Manage alerts in your inbox

Learn how to create an alert to provide a notification when a particular metric enters or is no longer within a defined range of values. You can then edit, copy, and delete alert rules, as necessary.

• Create an alert rule
• Edit an alert rule
• Copy an alert rule
• Delete an alert rule