Chat panel

The chat panel gives you a central place for managing all of your one-to-one and group chats.

To access the chat panel, from the sidebar, click Chat . The chat panel opens.

Start a chat and send a chat message.
Set your chat preferences to change chat notifications and adjust how the chat roster looks.
Enhance your chats with media and formatting.
Start a video chat from a chat room.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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