Genesys Cloud - interaction and screen recording tag

List of the Genesys Cloud release notes that include the interaction and screen recording release notes tag.

Communicate

  • New Genesys and Polycom supported phones and firmware

Contact center

  • Data tables enhancements

Integrations

  • AWS S3 recording bulk actions integration
  • OneLogin for Genesys Cloud SCIM

Platform

  • Bulk export recordings in Recordings API

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Communicate

  • Add BYOC Cloud or Genesys Cloud Voice to existing subscription

Contact center

  • Bulk delete recordings in Recordings API
  • View evaluations update

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Contact center

  • Screen recording for Genesys Cloud desktop app
  • Choose reply email addresses
  • Create email rules

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Platform

  • Web chat event subscription

Contact center

  • Local recording key management

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Collaborate

  • Personal group favorites

Communicate

  • Ability to rename inbox recordings

Contact center

  • Dialpad for agent interactions

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Contact center

  • Line recording enhancements

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Communicate

  • Ability to download user recordings
  • Locate previously sent faxes by phone number

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