Genesys Cloud - interaction and screen recording tag

List of the Genesys Cloud release notes that include the interaction and screen recording release notes tag.

Communicate

New Genesys and Polycom supported phones and firmware

Contact center

Data tables enhancements

Integrations

AWS S3 recording bulk actions integration
OneLogin for Genesys Cloud SCIM

Platform

Bulk export recordings in Recordings API

Communicate

Add BYOC Cloud or Genesys Cloud Voice to existing subscription

Contact center

Bulk delete recordings in Recordings API
View evaluations update

Contact center

Screen recording for Genesys Cloud desktop app
Choose reply email addresses
Create email rules

Platform

Web chat event subscription

Contact center

Local recording key management

Collaborate

Personal group favorites

Communicate

Ability to rename inbox recordings

Contact center

Dialpad for agent interactions

Contact center

Line recording enhancements

Communicate

Ability to download user recordings
Locate previously sent faxes by phone number

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.