Genesys Cloud - interaction and screen recording tag

List of the Genesys Cloud release notes that include the interaction and screen recording release notes tag.

Collaborate

  • Personal group favorites

Communicate

  • Ability to rename inbox recordings

Contact center

  • Dialpad for agent interactions

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Contact center

  • Line recording enhancements

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Communicate

  • Ability to download user recordings
  • Locate previously sent faxes by phone number

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