Genesys Cloud Archive

List of the latest Genesys Cloud release notes.

Integrations

ACD voicemail enhancement in Genesys Cloud for Salesforce
ACD voicemail enhancement in Genesys Cloud for Zendesk
ACD voicemail enhancement in Genesys Cloud for Chrome

Contact center

Markdown in scripts
Assign queues when editing a person
External contact address information in searches

Communicate

Alternate NTP providers for premises Edge appliances

Contact center

Agent Login-Logout Details report
Calling party number field for queues validation
Chinese (simplified) TTS and ASR language support

Integrations

Outbound dialing campaign management in Genesys Cloud for Salesforce

Platform

AppFoundry support for PureConnect and PureEngage apps

Integrations

SMS interaction support in Genesys Cloud for Salesforce
SMS interaction support in Genesys Cloud for Chrome
SMS interaction support in Genesys Cloud for Zendesk

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.