Release notes for the Genesys Cloud browser extensions

This article describes all releases for the Genesys Cloud browser extensions (Genesys Cloud for Chrome and Genesys Cloud for Firefox). For more information, see About the Genesys Cloud browser extensions.

Coming soon!

These features are described in our documentation but are not yet generally available.

April 22, 2024

  • Headset call control buttons

    Agents can now use call control buttons on their headsets, including pick up, mute, and volume control, when they use the embedded clients: Configure headsets for embedded clients.

March 18, 2024

February 28, 2024

February 21, 2024

January 31, 2024

January 10, 2024

  • Improved blind transfer of digital interactions

    Agents can now cancel and change the agent-to-agent transfer target, and have more visibility when transfers are accepted: Blind transfer an interaction.

December 6, 2023

October 4, 2023

  • Ringtone selection for call alerts

    Agents can now select ringtones for their call alerts: Configure notifications.

June 21, 2023

June 7, 2023

  • Client information in the embedded clients interaction window

    Administrators can now configure the display conversation information in the interaction window: Interaction window in embedded clients.

May 31, 2023

  • Language support for Portuguese (Portugal)
  • Ringer volume control

    Agents can now control ringer volume of interactions that alert when you are not on call: Configure notifications.

March 15, 2023

  • Time-boxed and Agent Requested after call work options

    Administrators can set the after call work timeout settings for all digital channels including voice, email, chat, message, and callback, and agents can initiate after call work as needed for ACD interactions that are not automatically assigned after call work: Wrap up an interaction and Call controls.

December 14, 2022

  • Availability of Agent Assist option

    Agents can now access Genesys Agent Assist from the embedded interaction window if Agent Assist is set up in their organization. For more information, see About Genesys Agent Assist.

August 10, 2022

April 27, 2022

  • Group voicemail and call back option

    Agents can identify the group voicemail from the personal voicemail and have the option to call back the original caller from the voicemail options: Access personal and group voicemail.

August 11, 2021

April 14, 2021

February 10, 2021

  • Basic interaction controls in system notifications (Genesys Cloud for Chrome only)

    Agents that use Chrome browsers can now pick up or disconnect alerting interactions from system notifications: Configure notifications.

December 9, 2020

  • Volume control for alerting interactions

    Agents can now control the ringer volume of interactions that alert when they are connected to a call or callback interaction: Configure notifications.

July 15, 2020

  • Status timer

    A status timer now tracks how long a user has been in a particular status or On Queue: Status timer.

July 8, 2020

  • Scheduling a callback on callback interactions enhancement

    Agents can now disconnect callback interactions after they schedule a follow-up callback. Previously, agents could not disconnect a callback interaction until they placed a call: Respond to a callback interaction.

May 13, 2020

  • Agent performance statistics for callback interactions

    Added agent performance statistics for callback interactions: View agent performance statistics.

  • Script support for all queue chats, emails, and messages

    Scripts are now available on all chat, email, or message interactions to or from a queue: Scripts.

April 29, 2020

February 12, 2020

January 29, 2020

December 18, 2019

November 13, 2019

October 30, 2019

  • WhatsApp interaction support

    The integration now routes inbound WhatsApp interactions: About messages.

October 23, 2019

October 9, 2019

  • Search configuration for external contacts

    Administrators can now control whether the extension returns external contacts from their Genesys Cloud organization when agents search before transferring interactions or making calls: Configure the Genesys Cloud browser extensions.

  • Dedicated login window

    Administrators can now configure the integration to use a separate login window for login providers that do not work in embedded windows: Configure the Genesys Cloud browser extensions.

  • Personal voicemail inbox

    Users can quickly see if they received new personal voicemail and easily access their voicemail from the client: Access personal voicemail.

  • Access token expiration

    The client now alerts logged-in users 30 minutes before an access token (session) expires, unless the user logged in less than 30 minutes earlier: Log in to the client.

August 7, 2019

May 15, 2019

  • Out of adherence notification

    The client now notifies agents when their status does not match their scheduled activity: Out of adherence.

April 24, 2019

January 16, 2019

December 19, 2018

November 14, 2018

  • Notifications setting

    Agents can configure the client to show notifications outside the client when interactions alert: Configure notifications.

October 31, 2018

  • Flag problematic calls

    Agents can now flag calls and ACD voice interactions that have voice quality issues, such as deteriorated audio, unexpected disconnections, incomplete connections, and failed transfers: Call controls.

September 12, 2018

Build 1.0.2525
  • Facebook, LINE, and Twitter interaction support

    The integration now routes inbound Facebook, LINE, and Twitter interactions: About messages.

  • Out of Office scheduling

    Agents can now schedule Out of Office dates and times from the client: Change your status.

  • Timer for non-time-boxed after-call work

    Timer added to the Wrap-up window to show the amount of time spent on non-time-boxed after-call work: Wrap up an interaction.

August 29, 2018

Build 1.0.2503
  • Caller ID support for outbound calls

    Administrators can now configure the integration to send caller ID information on outbound calls through agent input or global configuration: Make a call and Configure caller ID.

August 15, 2018

Build 1.0.2458

July 4, 2018

Build 1.0.2458