Release notes for Genesys Cloud Embeddable Framework

This article describes all Genesys Cloud Embeddable Framework releases. For more information, see About Genesys Cloud Embeddable Framework.

Coming soon!

These features are described in our documentation but are not yet generally available.

  • Agent requested after-call work

August 10, 2022

April 27, 2022

  • Interaction attribute for participant type in an interaction

    Administrators can now use the interaction attribute Interaction.ParticipantPurpose to define the participant type in an interactionInteraction attributes (Genesys Cloud Developer Center).

  • Group voicemail and call back option

    Agents can identify the group voicemail from the personal voicemail and have the option to call back the original caller from the voicemail options: Access personal and group voicemail.

March 15, 2022

  • Interaction.Message.getTranscript action

    Developers can now use the Interaction.Message.getTranscript action to get the web message transcripts: Interaction web message transcript.

December 15, 2021

August 11, 2021

April 14, 2021

February 10, 2021

December 16, 2020

  • Hold timer

    Developers can now use the interaction attribute Interaction.HoldTime in interaction details to display the current hold duration: Interaction attributes (Genesys Cloud Developer Center).

December 9, 2020

  • Volume control for alerting interactions

    Agents can now control the ringer volume of interactions that alert when they are connected to a call or callback interaction: Configure notifications.

October 21, 2020

September 23, 2020

  • Programmatic transfer to IVR flows

    The integration now exposes the ability to transfer interactions to non-secure and secure IVR flows with the Interaction.updateState action: Interaction.updateState (Genesys Cloud Developer Center).

August 19, 2020

July 15, 2020

  • Status timer

    A status timer now tracks how long a user has been in a particular status or On Queue: Status timer.

July 8, 2020

  • Programmatic transfer of interactions

    The integration now exposes the ability to blind, consult, and conclude transfer interactions with the Interaction.updateState action: Interaction.updateState (Genesys Cloud Developer Center).

  • Scheduling a callback on callback interactions enhancement

    Agents can now disconnect callback interactions after they schedule a follow-up callback. Previously, agents could not disconnect a callback interaction until they placed a call: Respond to a callback interaction.

June 3, 2020

  • Interaction attributes for start, end, and connected times

    Developers can now use the interaction attribute startTime in generic interaction objects to indicate when the first participant joined a conversation. Updated descriptions for the interaction attributes endTime and connectedTime: Condensed conversation information (Genesys Cloud Developer Center)..

May 13, 2020

  • Agent performance statistics for callback interactions

    Added agent performance statistics for callback interactions: View agent performance statistics.

  • Script support for all queue chats, emails, and messages

    Scripts are now available on all chat, email, or message interactions to or from a queue: Scripts.

April 29, 2020

  • Americas (Canada), Asia Pacific (Seoul), and EMEA (London) regions

    Developers can now select Canada, Seoul, or London as their Genesys Cloud environment: clientIds (Genesys Cloud Developer Center).

February 12, 2020

January 29, 2020

  • Agent schedule view

    Agents can view their schedule in the client: View your schedule.

  • Configurable call controls

    Developers can now configure which call control elements appear in the client and in what order: settings (Genesys Cloud Developer Center).

  • Safari support removal

    Removed support for Safari.

January 22, 2020

  • Interaction.Chat.getTranscript format change

    The format of the Interaction.Chat.getTranscript object now uses a callback function. For more information, see the announcement in the Developer Forum and getTranscript (Genesys Cloud Developer Center).

January 15, 2020

  • dedicatedLoginWindow query string parameter for private deployments

    Added the dedicatedLoginWindow query string parameter for private deployments: iframe URLs (Genesys Cloud Developer Center).

  • Interaction attribute for total time in IVR

    Developers can now use the interaction attributes Interaction.TotalIvrTime in interaction details and totalIvrDurationSeconds in generic interaction objects to indicate how long an interaction spends in the IVR before being connected to an agent: Interaction attributes (Genesys Cloud Developer Center) and Condensed conversation information (Genesys Cloud Developer Center).

  • Interaction attribute for total time in ACD

    Developers can now use the interaction attributes Interaction.TotalAcdTime in interaction details and totalAcdDurationSeconds in generic interaction objects to indicate how long an interaction spends being routed to an agent: Interaction attributes (Genesys Cloud Developer Center) and Condensed conversation information (Genesys Cloud Developer Center).

January 8, 2020

  • callbackCallEnded interaction event notification

    Developers can subscribe to an interaction event to be notified when a call placed for a callback interaction ends: subscribe (Genesys Cloud Developer Center).

December 18, 2019

  • OAuth scopes

    Administrators can enable scopes in OAuth clients for private and public versions of Genesys Cloud Embedded Client to limit the application’s access to a Genesys Cloud organization’s data. Rather than grant complete access to a Genesys Cloud organization’s account, administrators can define the scope of access given to applications built in Genesys Cloud: Administrators requirements for the Genesys Cloud embedded clients and Create an OAuth client.

  • Shift trade requests

    Agents and administrators can view notifications for shift trade requests in the client: Access schedule notifications.

December 18, 2019

  • Color customization for notifications

    Developers can customize the text colors and background colors for notification types and individual notifications: theme object for settings) (Genesys Cloud Developer Center) and theme object for notifyUser (Genesys Cloud Developer Center).

November 13, 2019

  • Call history

    Developers can enable agents to view their call history in the client: Access call history and settings (Genesys Cloud Developer Center).

  • Evaluations

    Agents can view notifications for released evaluations and quality evaluators can view notifications for interaction evaluations in the client: Access evaluations.

October 30, 2019

  • WhatsApp interaction support

    The integration now routes inbound WhatsApp interactions: About messages.

October 23, 2019

  • US West region

    Developers can now select US West (Oregon) as their Genesys Cloud environment: clientIds (Genesys Cloud Developer Center).

October 9, 2019

  • Search configuration for external contacts

    Developers can now control whether the integration returns external contacts from their Genesys Cloud organization when agents search before transferring interactions or making calls: searchTargets (Genesys Cloud Developer Center).

  • Personal voicemail inbox

    Users can quickly see if they received new personal voicemail and easily access their voicemail from the client: Access personal voicemail.

  • Access token expiration

    The client now alerts logged-in users 30 minutes before an access token (session) expires, unless the user logged in less than 30 minutes earlier: Log in to the client.

September 25, 2019

September 18, 2019

  • Interaction attribute for internal calls

    The integration now uses the interaction attribute isInternal to indicate whether a call is internal on interaction objects: Condensed conversation information (Genesys Cloud Developer Center).

August 21, 2019

  • Subscriptions to individual categories

    Developers can now subscribe to individual categories for notifications: subscriber) (Genesys Cloud Developer Center).

  • Private deployment of Genesys Cloud Embeddable Framework

    Includes same functionality as public deployment but allows companies to create and deploy integrations for private use in their Genesys Cloud organizations: Deployment options.

June 19, 2019

  • Contact list columns in interaction details or interaction objects

    Developers can now display contact list column data on interactions in the client or obtain contact list column data as attributes of interaction objects: Interaction attributes (Genesys Cloud Developer Center) and customInteractionAttributes (Genesys Cloud Developer Center).

March 7, 2018

  • Initial release of Genesys Cloud Embeddable Framework for public deployment. Includes overview, steps for development and deployment, and exposed methods and actions.