About the PureCloud browser extensions
The PureCloud browser extensions are versions of PureCloud’s contact center services in Chrome and Firefox (PureCloud for Chrome and PureCloud for Firefox).
Two browser extensions (PureCloud for Chrome and PureCloud for Firefox) are available based on the browser that you use (Chrome or Firefox).
Get started (administrators)
First review the requirements. Then install an extension and configure various settings.
Get started (agents)
After an extension is installed, log in and begin to use the client.
From the client, you can access the menu and change your status and phone. The menu allows you to perform common tasks quickly, such as working with active interactions, making calls, or changing settings.
Call controls and basic interaction tasks
Learn about the call controls in the client and how to perform basic tasks on interactions.
Review CRM functionality that impacts how you work.
Learn what functionality and features you can control or configure in the client.
Call history and user inbox notifications
Quickly view your call history and notifications about various items from the User Inbox in the client. The notifications alert you to tasks and information that require your attention in PureCloud.
Improve customer interactions with visual engagement tools that allow you to view customers’ computer screens or interact with their web browsers.
Supported interaction types
The PureCloud browser extensions currently support call, callback, outbound dialing, chat, email, message, and ACD voicemail interactions. For fuller functionality, run PureCloud alongside the client.
For problems with the PureCloud browser extensions, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.