Choose the organization’s default TTS engine
Select a default text-to-speech (TTS) engine and optionally override the default voice per language.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click Menu > Account > Organization.
- Click the Settings tab.
- Under Telephony, select the default TTS engine:
- Genesys TTS (default)
- An installed third-party TTS integration
- (Optional) Override the default voice per language:
- Under Language Overrides, click Add.
- Under Language, click the arrow and select the appropriate language from the list.
- Under Engine, click the arrow and select the appropriate TTS engine for this language.
- Under Voice, click the arrow and select the default voice for this language.Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports runtime speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
- Click Save.