Choose the organization’s default TTS engine


Select a default text-to-speech (TTS) engine and optionally override the default voice per language.

Note: The organization's default text-to-speech (TTS) engine is Genesys TTS. To access additional third-party TTS engines in Architect, first obtain them from the Genesys AppFoundry. Then, configure them in PureCloud. For more information, see About text-to-speech (TTS) engines.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings tab.
  4. Under Telephony, select the default TTS engine:
    • Genesys TTS (default)
    • An installed third-party TTS integration
  5. (Optional) Override the default voice per language:
    1. Under Language Overrides, click  Add.
    2. Under Language, click the  arrow and select the appropriate language from the list.
    3. Under Engine, click the  arrow and select the appropriate TTS engine for this language.
    4. Under Voice, click the  arrow and select the default voice for this language.
  6. Click Save.