Use quick start guides to set up the basics for Collaborate, Communicate, and PureCloud contact center.
Manage your subscriptions and configure organization-wide settings.
People and permissions
Manage people in your organization and their permissions for various PureCloud functionality.
Set up groups, locations, skills and certifications, and profile layouts and labels.
Administer the storage, organization, and sharing of all types of files securely with our enterprise-level content repository.
Configure the Edge, manage phones, configure DID numbers and extensions, and much more.
Configure settings for contact center agents, such as adding ACD skills, adding wrap-up codes, and managing queues.
Set up PureCloud routing. Create schedules, configure call and message routing, plan for emergencies, and store data locally in data tables for use in Architect.
Dynamically match customer interactions and agents.
Manage policies for recording, evaluation, and calibration policies, assign and complete evaluations, and analyze results.
Provides supervisors, managers, and executives with a view of real-time metrics for their contact center.
Manage outbound dialing campaigns with options to run sequences of campaigns or through scheduling.
Create on-screen instructions that help agents process calls. Present details about a caller to the agent and fields for collecting or updating information.
Create and monitor management units, develop forecasts, create schedules, and evaluate intraday differences between forecast and actual values.
Learn about the reports that are available and how to configure those reports.
PureCloud integrates with systems that companies use to manage data on their people and operations.
Use this drag and drop web-based design tool to create auto-attendant flows for media types, and much more.
Learn how to purchase numbers, port numbers, view rate schedules, and much more.