Series: About language support in Genesys Cloud and Architect

You can map a text-to-speech (TTS) engine and voice per flow to use per language.

Depending on when you create or update the flow, the system opens the flow with a TTS engine as follows:

You cannot set a TTS voice per prompt; this option is only available on a per-flow basis for each supported language of the flow. At runtime, Architect uses the TTS engine and voice you configure for the flow.

1. Create a new flow or open an existing one.
2. Under Settings, click Supported Languages.
3. Do one of the following:
   • Add a new supported language.
   • Locate an existing supported language.
4. In the Text To Speech column for the supported language, do the following:
   1. Under Engine, select the TTS engine for the flow:
      • None: Select this option if the language does not have an available TTS engine or voice.
      • Default: To use the language’s default TTS engine configured for the organization, select this option. 
        Note: If the organization’s default TTS engine or voice changes, and you want existing flows that use this option to use the new default engine and voice, you must republish the flow.
      • Genesys TTS: To use the built-in Genesys TTS engine, select this option.
      • An installed third-party TTS engine: Select this option if an administrator obtained and installed the third-party TTS engine exists from the Genesys AppFoundry.
   2. Under Voice, select the voice you want to read the text to speech.
      Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
5. Save the flow.