Series: Install and configure the Genesys TTS Connector integration

To access your preferred third-party text-to-speech (TTS) engine via the Genesys TTS Connector integration in Genesys Cloud, you must first add and configure the integration, then add your credentials. 

1. Click Admin.
2. Under Integrations, click Integrations.
3. Click  Integration.
4. Search for or navigate to the Genesys TTS Connector integration. 
5. In the Genesys TTS Connector tile, click Install.
   Note: A message appears and informs you that the integration installed successfully. The Genesys TTS Connector integration opens to the Details tab.
6. (Optional) In the Details tab, Genesys recommends that you enter a unique name for the integration that you want to configure. For example, “Genesys TTS Connector – TTS provider name.”
7. Click the Configuration tab.
8. On the Properties tab, complete the following mandatory details:
   1. The URI that Genesys Cloud calls to fetch voices. For example, https://mycustomserver:443/voices.
   2. The URI that Genesys Cloud calls to synthesize text. For example, https://mycustomserver:443/synthesize.
   3. The HTTP request method used to synthesize text.
9. (Optional) On the Properties tab, fill in the following optional details:
   Note: For more information about sample configurations for various third-party TTS vendors, see Configure and activate a third-party TTS provider integration.
   1. The path attribute name that identifies the text to synthesize for a GET request. The field defaults to “text.”
   2. The path attribute name that identifies the voice to synthesize for a GET request. The field defaults to “voice.”
   3. The path attribute name that identifies the language to synthesize for a GET request. The field defaults to “language.”
   4. The path attribute name that identifies the output format to synthesize for a GET request. The field defaults to “audioformat.”
   5. The path attribute name that identifies the sample rate to synthesize for a GET request. The field defaults to “samplerate.”
   6. The JSON attribute that identifies the list of voices objects. The field defaults to “voices.”
   7. The JSON attribute that identifies a voice name. The field defaults to “name.”
   8. The JSON attribute that identifies a voice language. The field defaults to “language.”
   9. The JSON attribute that identifies a voice gender. The field defaults to “gender.”
   10. The JSON attribute that identifies a voice type. The field defaults to “type.”
10. Add the credentials:
    1. Click the Credentials tab.
    2. Click Configure. The Configure Credentials dialog box opens.
    3. Select the credential type. For information on the supported credential types, see Credential types for the Genesys TTS Connector integration. 
    4. Enter the appropriate credentials depending on the credential type.
    5. Click OK.
11. Click Save.
12. To activate the Genesys TTS Connector integration, in the Status column click Inactive. The Change Status dialog box opens.
13. Click Yes. The integration’s status changes to Active.