About scripting

Learn how agents use scripts. Learn about the tasks you perform as a script designer, the types of scripts you can create, and the pages where you manage scripts.

• Scripting concepts
• Script editor overview

Create, save, and edit scripts.

• Scripts page
• Create a script
• Edit a script 
• Change division for scripts

Compose the narrative, layout, and navigation options that agents use on calls.

• Add pages to a script
• Edit a different script page
• Save a script
• Delete a script page
• Preview a script
• Validate a script page
• Publish a script

Configure global settings that affect how you can use the script.

• Manage script settings

Use these examples to find ideas for your own scripts.

• Look up data from an external source in scripts
• Configure secure pause actions in scripts
• Add a schedule callback option to a script
• Associate a script with a contact list

Manage the variables that store information that agents collect or update.

• Add a script variable
• Built-in script variables

Invoke actions when the script or a page appears. Or trigger an action when a component is clicked or when its value changes.

• Available script actions
• Define a custom script action
• Schedule a callback

Add visual controls, called components, to script pages.

• Script editor overview
• Add components from the toolbox
• Create a component template
• Insert components from a template
• Delete a component template