Prerequisites

The following permissions:

  • Scripter > Script > All
  • Scripter > PublishedScript > Add
  • Scripter > PublishedScript > View

  1. Click Admin.

  2. Under Contact Center, click Scripts.

  3. Click Create.

  4. Type a name for the script. A selection of script templates displays. Templates are complete or partially complete scripts that you can base your new script on. The selection of templates includes templates that other people in your organization create.

  5. Choose one template. If you are unsure about which template to choose, click Default Inbound Script or Blank Script.

    • Blank Script—a blank script without any customizations.

    • Default Callback Script—the default script that pops for callbacks. Use this script if you did not specify another script in Architect to run in response to an in-queue callback action.

    • Default Inbound Script—the default script that pops for inbound calls.

    • Default Outbound Script—A default script for outbound dialing. This script contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script’s properties. Otherwise, Scripter shows no edit fields.

    The new script displays in the script editor.

  6. To save the script, on the Script menu, click Save. 
    Note: You must save a new script manually.

Note: If, while editing a script, you navigate away, the script editor preserves your unsaved changes. When you return, the script editor reloads your draft with unsaved changes in place. If you leave your computer and open your script on another computer or browser, the following message appears:

After six minutes this message disappears, and the script editor discards any unsaved changes.

The autosave feature is only available with scripts you have saved at least once.