Genesys Cloud supports a number of types of phones and provides basic and advanced configuration controls.

Phone types

Genesys Cloud supports four categories of phones: Managed, Unmanaged, Remote, and WebRTC. Investigate and compare the phones that Genesys Cloud supports.


Genesys Cloud provides you with special features to make it easier for you to manage phones.


Genesys Cloud provides support for managed and unmanaged phones and configuration consists of two steps.



General information

As you are configuring Phones in Genesys Cloud, you might find this information useful.