Phones overview

PureCloud supports a number of types of phones.


PureCloud supports the WebRTC technology with the PureCloud WebRTC phone. Provisioning a PureCloud WebRTC phone for a user creates a specific phone line for that user. The PureCloud WebRTC phone does not require the installation of a software client on the PC. You use the PureCloud call controls for the WebRTC phone calls.


Managed phones are phone models that you can configure through PureCloud. Through the secure (HTTPS) PureCloud provisioning process, the phone is sent the configuration which includes TLS (secure certificate exchange) and redundancy (primary and secondary SIP registrations). Managed phones have default base settings profiles set up in PureCloud. Mutual authentication is standard with PureCloud Voice and managed phones.

Unmanaged (Generic SIP)

Any SIP-compliant phone can register with PureCloud as an unmanaged phone. The configuration of phone features are managed outside of PureCloud. Only basic SIP connection information needs to be configured in PureCloud to enable the registration and a contact address. Unmanaged phones do not have default base settings profiles set up in PureCloud. Unmanaged phones use a generic SIP base settings profile. Features such as TLS/SRTP and phone redundancy are possible to configure, but not as simple as with managed phones. FXS analog devices can be used with this phone type.


A remote phone is an external phone number or SIP address, such as a cell phone. When a call is placed or answered in the PureCloud browser, a call is made to the remote number to connect the user to the call. The connection call to a remote number follows the site’s numbering plans and outbound routes.