About PureCloud Softphone


The PureCloud Softphone allows users in networks restricted from using WebRTC to use a computer or laptop with a USB headset to make calls. The PureCloud Softphone runs only on Windows-based computers and is not the same thing as the PureCloud WebRTC phone.


Configure a PureCloud Softphone (Administrators)

For best results, the telephony administrator performs the PureCloud Softphone administration configuration for users before setting up the PureCloud Softphone on users’ computers.


Set up a PureCloud Softphone on a Windows computer

The telephony administrator can set up a PureCloud Softphone on users’ computers, or users can set up a PureCloud Softphone on their own computers.


Use the PureCloud Softphone

Make calls in PureCloud from the Calls pane or use the PureCloud Softphone dial pad.


Use the PureCloud WebRTC phone

The PureCloud is not the same as the PureCloud WebRTC phone.