About PureCloud Softphone


The PureCloud Softphone is for users who wish to use a computer or laptop with a USB headset to make calls. The PureCloud Softphone runs on Windows-based PC’s and laptops. 

Note: The PureCloud Softphone is different from the PureCloud WebRTC phone. For more information, see About PureCloud WebRTC phones.

Configure a PureCloud Softphone (Administrators)

For best results, the telephony administrator performs the PureCloud Softphone administration configuration for users before setting up the PureCloud Softphone on users’ computers.


Set up a PureCloud Softphone on a PC

The telephony administrator can set up a PureCloud Softphone on users’ computers, or users can set up a PureCloud Softphone on their own computers.


Use the PureCloud Softphone

Make calls in PureCloud from the Calls pane or use the PureCloud Softphone dial pad.

Note: For PureCloud Softphone troubleshooting, contact Customer Care.