About managed phone configuration

To create a managed phone for operation under FENT (Far-End NAT Traversal), create a customized base settings configuration.

• Configure base settings for managed phones under FENT

To create a managed phone for operation under Genesys Cloud Voice, create a customized base settings configuration.

• Configure base settings for phones under Genesys Cloud Voice

Genesys Cloud supports WebRTC technology to allow you to take full advantage of a browser-based phone.

• Configure the Genesys Cloud WebRTC phone

Genesys Cloud supports the most common AudioCodes phones by providing customizable profiles.

• Create the base settings
• Create a phone
• Find your phone’s configuration settings

Genesys Cloud supports Genesys branded phones by providing customizable profiles.

• Create the base settings
• Create a phone
• Find your phone’s configuration settings

Genesys Cloud supports a large number of makes and models of Polycom phones by providing customizable profiles.

• Create the base settings
• Create a phone
• Find your phone’s configuration settings

The PureCloud Softphone is legacy softphone software for Windows-based PCs.

• Create base settings for the PureCloud softphone
• Create a PureCloud softphone
• Download the PureCloud Softphone

For organizations that require mobile telephony within the confines of the network, Genesys Cloud provides a customizable profile for the Spectralink wireless phone.

• Create base settings for the Spectralink wireless
• Create a Spectralink wireless phone

Genesys Cloud provides support for a remote phone via phone number or SIP address, to an external device such as a cell phone.

• Create base settings for a remote phone
• Create a remote phone