About unmanaged phone configuration

Unmanaged phones are only compatible with BYOC Premises. Configuring unmanaged phones consists of two steps. First, you create a base settings configuration. Then, you create a phone and assign it a base settings configuration.

Generic SIP

Genesys Cloud provides support for unmanaged phones by providing a generic SIP profile that allows you to create a profile for phones that do not have an existing base settings configuration in Genesys Cloud.


Bria

Genesys Cloud supports Bria phone models by incorporating the generic SIP profile and Bria’s proprietary software.


Yealink

Genesys Cloud supports Yealink phone models by incorporating the generic SIP profile and Yealink’s proprietary software.