Genesys Cloud supports WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs right from your browser so once you enable the Genesys Cloud WebRTC phone, you can immediately use it to make and receive calls.

WebRTC and WebRTC phones explained

Learn how WebRTC works in Genesys Cloud.

Trunk configuration

Learn how to create and configure a WebRTC phone trunk.

Phone setup

Learn how to set up a WebRTC phone for a user.

Site configuration

Learn about the Geo-Lookup feature.

Headsets

Genesys Cloud provides support for headsets from major manufacturers via our WebRTC phone implementation. This support allows you to take advantage of the built-in call controls on these headsets. Each headset has unique configuration options as explained in these articles.

Features

Learn about the WebRTC phone features

Troubleshooting

Learn how to troubleshoot a WebRTC phone