Genesys Cloud supports WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs right from your browser so once you enable the Genesys Cloud WebRTC phone, you can immediately use it to make and receive calls.

WebRTC and WebRTC phones explained

Trunk configuration

Phone setup

Site configuration

Learn about the Geo-Lookup feature.


Genesys Cloud provides support for headsets from major manufacturers via our WebRTC phone implementation. This support allows you to take advantage of the built-in call controls on these headsets. Each headset has unique configuration options as explained in these articles.