View telephony resource limits

Prerequisites

For External Trunks/Phone Trunks, Sites, Phone lines, Base Settings

  • Telephony > Plug-in > All permission
  • Limits > Organization > View permission

For Extension Assignments

  • Telephony > Extensions > View permission
  • Limits > Organization > View permission

For Schedule Groups

  • Routing > Schedule Group > View permission
  • Limits > Organization > View permission

For Schedules

  • Routing > Schedules > View permission
  • Limits > Organization > View permission

For Call Routes

  • Routing > Call Route > View permission
  • Limits > Organization > View permission

For Emergency Groups

  • Routing > Emergency Group > View permission
  • Limits > Organization > View permission

Telephony resource limits define thresholds for specific entities in the Telephony Admin area. These limits safeguard Genesys Cloud Services from abusive and unexpected traffic patterns, encourage efficient use of billable resources, and protect customers from unexpected usage.

To assist telephony administrators in keeping track of the number of items that have specific upper limits, the Limits button appears in the main toolbar for the following Telephony Admin entities.

Telephony Admin entities with Limits Upper limit
External Trunks/Phone Trunks 500
Sites 1,000

Phones lines

Note: This limit applies to the number of stations/line keys – not the number of phones.

 50,000
Base Settings 750
Extension Assignments 25,000
Schedule Groups 10,000
Schedules 10,000
Call Routes 2,000
Emergency Groups 1,000

To see how close you are to the upper limit of any of the entities with limits, click Limits . A dialog appears that shows your organization’s current use as a specific number and a percentage. If an entity reached 80-89% of the limit, that percentage appears in the button in yellow. If an entity reached 90% or above of the limit, that percentage appears in the button in red. When an entity reaches or goes over the upper limit, a warning message appears in the dialog.