Create a Genesys Agent Assist role

This documentation is for Genesys Agent Assist. This feature is available worldwide. For Agent Assist Google CCAI, which is limited to North America region, please refer to the Google CCAI integrations with Genesys Cloud documentation.

Prerequisites

Access to the following menu options:

  • Admin > Roles/Permissions
  • Admin > Queues
  • Admin > Assistants
  • Admin > Messenger configuration
  • Admin > Messenger deployment

The following permissions:

  • Assistants > All Permissions
  • Knowledge > All Permissions
  • Conversation > Suggestions > All Permissions

To create an Agent Assist role, follow these steps.

  1. Click Admin.
  2. Under People & Permissions, click Roles/Permissions.
  3. Click Add Role.
  4. Enter Genesys Agent Assist as name.
    • Optional: Enter a description.
  5. Click the Permissions tab.
  6. Under Permissions, click a category to expand it.
  7. Assign the following roles:
    • Assistants > All Permissions
    • Knowledge > All Permissions
    • Conversation > Suggestions > All Permissions
  8. Click Save.

Click the image to see the process.

Create Genesys Agent Assist as a role