Create a Genesys Agent Assist role
This documentation applies to Genesys Agent Assist. This feature is available worldwide. For Agent Assist Google CCAI, which is limited to North America region, see the Google CCAI integrations with Genesys Cloud documentation.
Prerequisites
- You need to have a queue.
- You need to have an existing knowledge base.
- You need to have a set up assistant for the Genesys Agent Assist.
Access to the following menu options:
- Admin > Roles/Permissions
- Admin > Queues
- Admin > Assistants
- Admin > Messenger configuration
- Admin > Messenger deployment
The following permissions:
- Assistants > All Permissions
- Knowledge > All Permissions
- Conversation > Suggestions > All Permissions
To create an Agent Assist role, follow these steps.
- Click Admin.
- Under People & Permissions, click Roles/Permissions.
- Click Add Role.
- Enter Genesys Agent Assist as name.
- Optional: Enter a description.
- Click the Permissions tab.
- Under Permissions, click a category to expand it.
- Assign the following roles:
- Assistants > All Permissions
- Knowledge > All Permissions
- Conversation > Suggestions > All Permissions
- Click Save.
Click the image to see the process.
