About Genesys Cloud Background Assistant (GCBA) - Genesys Cloud Resource Center

Genesys Cloud Background Assistant (GCBA) enables screen recording of an agent’s monitors during ACD interactions when the agent uses Genesys Cloud in a web browser.

Overview

GCBA is an installable applicaton that runs in the background of the agent’s desktop.

Deployment

Deploy Genesys Cloud Background Assistant.

Deploy Genesys Cloud Background Assistant

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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