About Genesys Cloud Background Assistant (GCBA)
Genesys Cloud Background Assistant (GCBA) enables screen recording of an agent’s monitors during ACD interactions, when the agent is using Genesys Cloud in a web browser.
Overview
GCBA is an installable that runs in the background of the agent’s desktop.
Deployment
Deploy Genesys Cloud Background Assistant.
FAQs
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- When working with Genesys Cloud Background Assistant (GCBA), do I need to enable additional ports in my enterprise firewall or VPN?
- Why wouldn’t GCBA support VDI environments?
- I have installed Genesys Cloud Background Assistant (GCBA), but screen recording is not working. How do I troubleshoot this?