Genesys Cloud customers who have Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 2 Digital, and Genesys Cloud CX 3 Digital subscriptions can add Agent Assist (Digital) to their subscription. If you purchased the Genesys Cloud CX AI Experience for Digital subscription, Agent Assist is activated by default. If you have questions about pricing, contact your Genesys representative. 

This table displays the annual pre-paid pricing for the Genesys Cloud Agent Assist. For more information, see Genesys Agent Assist availability in Genesys Cloud licenses.

Genesys Cloud Agent Assist (Digital only) pricing

SKU USD CAD AUD NZD GBP EUR BRL JPY ZAR

Genesys Native

Agent Assist Digital

(per named agent / per month)

 15.00 16.50 19.50 21.00 10.50 12.00 60.00 1800.00 213.00

Genesys Native

Agent Assist Digital Concurrent

(concurrent # agents / per month)

 22.50 24.75 29.25 31.50 15.75 18.00 90.00 2700.00 319.50

Genesys Cloud Agent Assist (Voice and Digital) pricing

SKU USD CAD AUD NZD GBP EUR BRL JPY ZAR

Genesys Native

Agent Assist Voice

(per named agent / per month)

 25.00 27.50 32.50 35.00 17.50 20.00 100.00 3000.00 355.50

Genesys Native

Agent Assist Voice Concurrent

(concurrent # agents / per month)

 37.50 41.25 48.75 52.50 26.25 30.00 150.00 4500.00 532.50