About Agent Assist
Agent Assist provides the real-time transcription of a customer call and knowledge suggestions that get updated automatically based on the context of the conversation. Knowledge suggestions include FAQ or knowledge article recommendations making agents more efficient, knowledgeable, and improving the overall customer experience.
Understand Agent Assist
Learn about Agent Assist. Review permissions and procedures required for an Agent Assist implementation, and GDPR compliance information.
Configure Agent Assist
Administrators perform these Agent Assist setup tasks for agents.
Work with Agent Assist
Agents use Agent Assist to get real-time assistance based on their interaction with customers. Instead of searching for information by themselves, they can focus on the ongoing conversation while Agent Assist displays a transcription and provides FAQ and knowledge article suggestions.