About Genesys Agent Assist

When an agent interacts with a customer, Genesys Agent Assist offers agents potential answers to customer questions. Genesys Agent Assist uses the assigned knowledge bases to provide responses to customer inquiries. Agents can surface knowledge automatically, or manually search the knowledge base for responses.

Genesys Agent Assist availability and pricing

Get to know the availability of Genesys Agent Assist in Genesys Cloud licenses and familiarize yourself with pricing details.

Genesys Agent Assist availability in Genesys Cloud licenses
Genesys Agent Assist token consumption guidance
Genesys Agent Assist legacy pricing
Billing scenarios for Genesys Agent Assist SKUs

Set up Genesys Agent Assist

Familiarize yourself with the process with the help of the quick start guide. Learn the prerequisites, and how to set up Genesys Agent Assist.

Login authentication identity provider for Genesys Agent Assist
Create a Genesys Agent Assist role
Assign the Genesys Agent Assist role to users
Configure your organization to use Agent Assist

Use Genesys Agent Assist

Read about the help options Genesys Agent Assist offers agents during live sessions.

Surface knowledge automatically with the Genesys Agent Assist
Surface knowledge manually with the Genesys Agent Assist
Give feedback on a Genesys Agent Assist response
Best practices in Genesys Agent Assist
Create a conversation summary with Genesys Agent Assist

Genesys Agent Assist analytics

Inspect knowledge base activities, automatic and manual queries, and analyze performance.

Genesys Agent Assist performance dashboard