About Genesys Dialog Engine Bot Flows

Build bots within Architect and then integrate them into Architect call, chat, and message flows. This process unifies the bot and flow authoring experience for administrators, flow authors, and contact center managers. Initially, Genesys Dialog Engine Bot Flows support US English (en-US), UK English (en-GB), and Australian English (en-AU) languages. Genesys supports third-party TTS engines.

Genesys Dialog Engine Bot Flows features and concepts


Build a bot flow in Architect


Bot flow settings and resources


Bot flow actions and tasks

Understand the available Architect actions that you can implement into your bots and flows.


Use a bot flow in Architect


Additional resources

Access more resources to help design and build bots and bot flows in Architect.