| Deprecation: Genesys Cloud Supervisor app for iPad |
2024-07-15 |
2024-11-11 |
| 2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP |
2024-05-28 |
2024-09-03 |
| Deprecation: Smart Tags |
2019-09-12 |
2019-10-16 |
| Deprecation: Journey history data retention period change |
2021-02-17 |
2021-05-26 |
| Deprecation: Webhooks |
2021-02-17 |
2021-05-19 |
| Deprecation: Outcome limitation change |
2021-04-21 |
2021-06-14 |
| Deprecation: Select mappable customer traits |
2021-05-19 |
2021-07-28 |
| Deprecation: Journey Reporting Service |
2021-06-30 |
2021-08-11 |
| Deprecation: Website visitor count API change |
2022-04-13 |
2022-08-17 |
| Deprecation: Mobile Messenger SDK for React Native apps |
2024-04-08 |
2024-07-08 |
| Deprecation: Native X (formerly Twitter) third-party messaging channel |
2024-03-11 |
2024-04-11 |
| Deprecation: Removal of Adobe data actions integration |
2024-02-14 |
2024-05-15 |
| Deprecation: Google Agent Assist for Genesys Cloud |
2024-01-24 |
2024-10-07 |
| Deprecation: Pointillist Community feature |
2023-12-20 |
2024-02-15 |
| Deprecation: Genesys Cloud SSO certificate expiry |
2023-12-13 |
2024-01-01 |
| Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication |
2023-12-13 |
2024-06-12 |
| Deprecation: Current historical adherence query route |
2024-02-07 |
2024-04-24 |
| Deprecation: Native LINE third-party messaging channel |
2023-11-01 |
2024-04-24 |
| Deprecation: Removal of consult transfer controls from the interaction utility window in embedded clients |
2023-10-05 |
2024-01-09 |
| Deprecation: Active screen recordings UI |
2023-09-07 |
2024-05-20 |
| Deprecation: Outbound Search Audits view |
2023-08-02 |
2024-03-11 |
| Deprecation: CX digital agent workspace |
2023-06-28 |
2023-08-30 |
| CIDR IP address range expansion for cloud media services in new regions |
2023-06-21 |
2023-11-01 |
| Deprecation: Legacy alerting system |
2023-06-14 |
2024-07-01 |
| Deprecation: Existing permission to view Live Now replaced by a new permission |
2023-03-24 |
2023-06-21 |
| Deprecation: Search Audits APIs |
2023-05-10 |
2023-10-11 |
| Deprecation: Search Audits view |
2023-05-10 |
2023-08-15 |
| Deprecation: Journey customer service |
2023-05-10 |
2023-06-07 |
| Deprecation: Static data actions for web service data actions integration |
2023-03-15 |
2023-03-29 |
| Deprecation: former customer journey tab |
2023-02-22 |
2023-04-26 |
| Deprecation: Legacy Genesys Dialog Engine |
2023-02-22 |
2023-07-17 |
| Deprecation: Knowledge workbench V1 |
2023-02-23 |
2023-05-29 |
| Deprecation: journeyCustomer cookie id from GDPR API subjects response contract |
2023-02-22 |
2023-03-24 |
| Deprecation: Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app |
2023-01-25 |
2023-10-10 |
| Deprecation: Select filters on journey event metrics |
2023-01-25 |
2023-03-22 |
| Deprecation: identify journey SDK method |
2023-01-18 |
2023-01-31 |
| Deprecation: OS Family attribute |
2022-12-21 |
2023-01-18 |
| API endpoint change for local key settings in recording service |
2022-11-02 |
2023-02-01 |
| Genesys Cloud SSO certificate expiry |
2022-10-19 |
2022-12-13 |
| CIDR IP address range expansion for cloud media services |
2022-10-19 |
2023-03-01 |
| Deprecation: Windows 7 support for the desktop app |
2022-08-17 |
2022-12-21 |
| Deprecation: Microsoft Edge Legacy browser support |
2022-08-10 |
2022-12-07 |
| API default profile change for gamification metrics |
2022-06-22 |
2022-10-26 |
| Deprecation: Canned reports |
2022-06-22 |
2024-03-20 |
| Deprecation: Non-consecutive time-off requests |
2022-02-09 |
2022-05-04 |
| Deprecation: Get Journey Sessions by Customer action |
2022-01-19 |
2022-02-23 |
| Deprecation: Removal of the horizontal script panel |
2021-12-22 |
2022-03-09 |
| Workforce management adherence notifications permissions change |
2021-12-08 |
2022-04-27 |
| API endpoint change for supported topic spotting dialects |
2021-09-01 |
2022-02-02 |
| Maximum calls setting for BYOC Cloud change |
2021-08-25 |
2021-10-27 |
| Recording service API metadata endpoint annotation deprecation |
2021-07-28 |
2021-11-10 |
| Deprecation: Remote station calling in the Collaborate app |
2021-07-14 |
2021-11-03 |
| Facebook Messenger HUMAN_AGENT message tag deprecation |
2021-06-16 |
2021-07-02 |
| Incoming non-voice interaction alert ringtone change |
2021-05-26 |
2021-06-09 |
| Deprecation: Keyword spotting endpoints |
2021-04-28 |
2021-04-28 |
| Deprecation: Coaching permissions change |
2021-03-31 |
2021-04-28 |
| Topics and programs audit events name change |
2021-03-24 |
2021-06-16 |
| Quality Management Audit API change |
2021-03-21 |
2021-08-11 |
| CIDR IP address range for cloud media services change |
2020-11-04 |
2021-04-30 |
| Replace call with voice in Sentiment Aggregates API change |
2020-12-09 |
2021-02-10 |
| Create Site API call attribute requirement change |
2020-11-04 |
2021-02-03 |
| Default word confidence change in speech and text analytics settings |
2020-10-14 |
2020-11-18 |
| Limit interaction history for external contacts and organizations to 365 days |
2020-10-14 |
2021-01-13 |
| Screen recording policy changes for Genesys Cloud CX 2 users |
2020-10-07 |
2020-11-04 |
| Deprecation: Genesys Cloud Ruby SDK |
2020-09-30 |
2021-06-30 |
| Deprecation: Export Media Types and Role real-time columns data into .csv files |
2020-09-23 |
2021-01-13 |
| Analytics Conversation Detail Endpoint API maximum record per query change |
2020-09-09 |
2020-12-09 |
| Analytics Conversation Detail Endpoint API query interval change |
2020-09-09 |
2020-12-16 |
| Analytics User Detail Endpoint API query interval change |
2020-09-09 |
2020-12-16 |
| Deprecation: Internet Explorer support for the Genesys Cloud embedded clients |
2020-08-19 |
2020-10-21 |
| Deprecation: Skype for Business integration |
2020-08-12 |
2021-07-31 |
| Deprecation: TLS 1.1 protocol |
2020-05-13 |
2020-07-29 |
| Screen recording, evaluations, and surveys permissions change |
2020-05-06 |
2020-06-24 |
| Deprecation: Contact Center dashboard |
2020-03-04 |
2020-04-29 |
| ACD routing permissions change |
2020-02-19 |
2020-04-18 |
| Deprecation: TLS 1.0 for data actions |
2020-02-19 |
2020-04-01 |
| Deprecation: WFM short-term forecast Average Talk Time and After Call Work metrics |
2020-02-19 |
2020-05-06 |
| Deprecation: iOS Supervisor chat |
2019-12-18 |
2020-02-19 |
| Deprecation: Long polling for Genesys Cloud clients and network configurations |
2019-11-20 |
2020-07-01 |
| Deprecation: Classic Queues views |
2019-09-25 |
2020-01-08 |
| Deprecation: LinkedIn Profile Import |
2019-07-31 |
2019-07-31 |
| Deprecation: Internet Explorer 11 support for web app and Architect |
2019-05-29 |
2019-12-04 |
| Deprecation: Classic Agents Performance views |
2019-05-22 |
2019-08-14 |
| Deprecation: Social channel management |
2019-04-03 |
2019-08-28 |
| Deprecation: TURN port range |
2019-02-27 |
2019-05-31 |
| Deprecation: Legacy permissions |
2019-02-01 |
2019-04-01 |
| Deprecation: Outbound Campaign: Detailed Attempt History report |
2019-01-30 |
2019-05-22 |
| Deprecation: Genesys Cloud Bridge integrations |
2019-01-16 |
2022-06-15 |
| Deprecation: Agent dashboard |
2019-01-10 |
2019-05-22 |
| Deprecation: Edit profile functionality on mobile apps |
2017-11-14 |
2019-02-20 |
| Deprecation: PureCloud for Chrome (app and extension) |
2018-08-01 |
2018-08-01 |
| Deprecation: Website-only web chat configuration |
2018-07-25 |
2018-12-12 |
| Deprecation: Full-text indexing of files in Documents |
2018-07-25 |
2018-10-31 |
| Deprecation: Zendesk data dip connector |
2017-11-15 |
2018-05-16 |
| Deprecation: Microsoft Dynamics CRM data dip connector |
2017-10-25 |
2018-04-30 |
| Deprecation: Attributes for Documents |
2017-10-04 |
2017-12-04 |
| Deprecation: Access control based on role name |
2017-08-09 |
2017-11-15 |
| Deprecation: Oracle Service Cloud data dip connector |
2017-08-01 |
2017-09-01 |
| Deprecation: Salesforce data dip connector |
2017-08-01 |
2018-08-01 |
| Deprecation: SharePoint Connector |
2017-08-01 |
2017-09-01 |
| Deprecation: UltiPro Connector |
2017-05-01 |
2017-11-01 |
| Deprecation: Admin > Directory external contacts |
2017-04-12 |
2017-07-12 |
| Deprecation: Documents for iOS and Android |
2017-02-22 |
2017-05-24 |
| Deprecation: Field level permissions |
2017-09-01 |
2017-12-01 |
