Announced on Effective date
March 11, 2024 April 11, 2024
On April 11, 2024, Genesys will discontinue support of our native X (formerly Twitter) third-party messaging channel. Genesys will be releasing a new native X integration in the future.


Am I affected?

You are only affected if your organization uses X Direct Messaging. 

How can I prepare for the feature removal?

If your organization plans to use X direct messaging before our new offering is in place, explore our Radarr by Genesys AppFoundry solution or explore other AppFoundry solutions that offer X integrations.

What if I need help or have questions?

For information on how to contact support, see Genesys Cloud Customer Care.