Genesys Cloud
Deprecation: Outbound Search Audits view

Announced on Effective date Aha! idea
2023-08-02 2024-03-11 -

On March 11, 2024, Genesys removed the Outbound Audits view, an independent Audit view for Outbound events. This view is in Admin > Outbound > Search AuditsAudit events will no longer be available under Admin > Outbound > Search Audits.  

FAQs

Am I affected?

If you access Audit events in Admin > Outbound > Search Audits, you can now access Audit Viewer in AdminTroubleshootingAudit Viewer.

How can I prepare for this deprecation?

Prior to the removal date, you can use the Audit Viewer in AdminTroubleshootingAudit Viewer.

What if I need help or have questions?

Contact My Support.