Announced on Effective date
August 2, 2023 March 11, 2024

On March 11, 2024, Genesys removed the Outbound Audits view, an independent Audit view for Outbound events. This view is in Admin > Outbound > Search Audits. Audit events will no longer be available under Admin > Outbound > Search Audits.  

FAQs

Am I affected?

If you access Audit events in Admin > Outbound > Search Audits, you can now access Audit Viewer in Admin > Troubleshooting > Audit Viewer.

How can I prepare for this deprecation?

Prior to the removal date, you can use the Audit Viewer in Admin > Troubleshooting > Audit Viewer.

What if I need help or have questions?

Contact My Support.