Announced on Removal begins
August 2, 2023 November 3, 2023

On November 3, 2023, Genesys will remove the Outbound Audits view, an independent Audit view for Outbound events. This view is in Admin > Outbound > Search Audits. Audit events will no longer be available under Admin > Outbound > Search Audits.  

FAQs

Am I affected?

If you access Audit events in Admin > Outbound > Search Audits, you can now access Audit Viewer in Admin > Troubleshooting > Audit Viewer.

How can I prepare for this deprecation?

Prior to the removal date, you can use the Audit Viewer in Admin > Troubleshooting > Audit Viewer.

What if I need help or have questions?

Contact My Support.