Deprecation: Search Audits view - Genesys Cloud Resource Center

Announced on	Removal begins
May 10, 2023	August 15, 2023

On August 15, 2023, Genesys removed the Search Audits view, an independent Audit view for Documents located in Admin > Documents > Search Audits.

FAQs

Am I affected?

If you access Audit events in Admin > Documents > Search Audits, you will now access Audit Viewer in Admin > Troubleshooting > Audit Viewer.

How can I prepare for this deprecation?

Begin using the Audit Viewer in Admin > Troubleshooting.

What if I need help or have questions?

Contact My Support.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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