Announced on Effective date
2023-03-24 2023-06-21

On June 21, 2020, Genesys will replace the current Journey > Segment > Edit permission that is required to view Live Now with a new permission, Journey > Recent Sessions > View.

Am I affected?

All organizations that use Genesys Predictive Engagement are affected. The change of permission impacts access to Live Now only.

The segment editing operation that requires the Journey > Segment > Edit permission is not impacted. The operation will continue to use the same permission.

    How can I prepare for this deprecation?

    Grant the Journey > Recent Sessions > View permission to the administrators and supervisors who need access to Live Now.

    What if I need help or have questions?

    Contact My Support.